FAQs
Homeowners' FAQs & Community Information Guide
Welcome to the official FAQs page for Camelot Village HOA Phase 2–5. This page is designed to provide quick answers to common questions. If your question is not answered here, please contact the Office via the official communication channels listed below.
Official Contact Information
For official matters, please contact:
Email: camelotv.hoa@gmail.com
Landline: 876-671-9341 or Mobile and WhatsApp: 876-465-2677
Website/Resident Portal: https://camelotvhoa.managebuilding.com
1. HOA Fees & Payments
Q: How much are the HOA dues?
A: HOA dues are $7,800 per month effective March 1, 2026
Q: When are HOA payments due?
A: Payments are due on the 1st of each month. Late fees accumulate after the 25th.
Q: How can I make a payment?
A: Payments can be made via:
- Online portal: https://www.fygaro.com/en/pb/dfc7f5f5-fcde-4f8e-bcc9-350c1d838450/
- On Site/In office: Community Center [only card payments – no cash or cheques]
- Other: Bank transfer to HOA – Log in to portal to get account info
Q: What happens if I pay late?
A: Late payments will incur interest in accordance with HOA governing documents.
Q: Who do I contact about my account balance or to arrange a payment plan?
A: Contact the HOA Office at camelotv.hoa@gmail.com or log into the portal and submit an inquiry.
Q: How do I request landscaping service from the HOA?
A: Please submit a request via Buildium/Resident Portal.
Q: Is there a penalty for past due balances?
A: In additional to late fees, accounts delinquent for 60 days or more, an Alert is entered for the lot. Resident Fob is deactivated, and the homeowner must manually open the entrance barrier for themselves and their guests; Security is not allowed to admit any visitors for these lots; Legal action and/or a caveat may be pursued for unpaid maintenance fees.
2. Office & Common Areas
Q: What are the office hours?
A: Office hours: Mon to Fri 8:30am to 4:30pm; Closed on weekends and public holidays. The Property Manager is Mr. Russell. Landline: 876-671-9341 or Mobile and WhatsApp: 876-465-2677.
Q: Are guests allowed at the park?
A: Yes. Guests must be authorized by a homeowner.
Q: How do I reserve the Community Center/Parks?
A: Submit reservation request to: camelotv.hoa@gmail.com or via the resident portal; General parks and gym are available for resident use; however space can reserved for special events for a fee.
Q: Are there usage rules for common areas?
A: Yes. Please follow posted rules regarding cleanliness, noise, and supervision of children.
Q: Which days are garbage pick-ups?
A: Garbage pick-up is scheduled for Sundays weekly. Delays are possible due to shortage of trucks.
Q: What type of bins are allowed?
A: Anchored metal bins are recommended; no plastic drums should be left visible at the front.
3. Parking & Vehicles
Q: Are street parking and overnight parking allowed?
A: No. Cars should be parked off street.
Q: Are commercial vehicles allowed to be parked in the community?
A: Moderate size buses (coaster size) are allowed to be parked on your lot but no containers or heavy-duty machinery/vehicles. Contact office if unsure.
Q: What happens if a vehicle violates parking rules?
A: Violations may result in warnings, towing, or fines per HOA policy.
4. Systems and Software
Q: What can I use Buildium for? [Web Access Link: Home] or Download App
A: This is your property management and resident portal. You can view account status and statements, submit architecture or other requests like landscaping, track and respond to violations, view announcements, and view official documents and notices such as the Bylaws. In addition, you can access the FAQs.
You can access Buildium by downloading the app for android or iPhone or via the web.
Q: What is Gate Sentry for? [Web Access Link: Gate Sentry | Portal] or Download App
A: Homeowners are responsible for logging access to their property via Gate Sentry; The security verifies identification of incoming persons against the log prior to admitting each person. The app can be used to input temporary, permanent or barred visitors.
Homeowners can also create a secret code in the gate sentry app under 'contacts'. This code can only be used by the homeowner to be granted access should they leave their ID or have issues with their fobs. The code is not for admitting guests, vendors etc.
In worse case scenarios, homeowners having an issue adding visitors may contact the office and upon verification of their code, they can request the office staff assistance with adding a visitor.
Q: What if my password does not work or I have never accessed Gate Sentry or Buildium?
A: Please try resetting your password after accessing the links above or send an email to the HOA office to have this reset or get help troubleshooting.
Helpful Gate Sentry Videos
How to Set Up Your Gate Sentry Account (iPhone & Android)
Gate Sentry Overview
Q: Can my tenant receive a FOB?
A: Long term tenants are not granted fobs. Instead, the homeowner can fill out a form to request a vehicle sticker for their tenants.
5. Architectural Modifications
Q: Do I need approval to make exterior changes?
A: Yes. Some exterior changes that do not require Parish Council approval and may fall outside the Bylaws require Architectural Review Committee (ARC) approval.
Q: What changes require approval?
Expansion and modifications to the structure of the house. First approval needed is from the Parish Council and it should be displayed where visible. See bylaws for more details
Examples that do not require approval: Fence installation, exterior paint (as long as the color pallet is followed), landscaping changes or solar panels.
Q: How do I submit an ARC request?
A: Submit the ARC request via Buildium/Resident Portal.
Q: What are the approved exterior paint colors? What is the color code for the interior paint used in the homes??
A: The approved paint colors are as follows:
The closet color to the interior paint is Dove White.
See bylaws for more details re painting for awnings, grills, doors, walls etc.
Q: Where can I buy the required paint for the house?
A: Sherwin Williams – Ocho Rios or Browns Town Locations. Inform them that you are a homeowner with Camelot Village to ensure you received the community discount.
6. Pets
Q: Are pets allowed?
A: Yes. But pets must be housed within the owner's lot (fenced and gated)
Q: Are there restrictions?
A: No breeding of animals allowed except personal pets; these should not be kept for commercial purposes. If any pets become a nuisance, they must be removed within 7 days. The homeowners can be fined also.
Q: Are pets required to be leashed?
A: Yes. Pets must be leashed in all common areas or once passing through the streets of the community
Q: What can we do about the stray dogs?
A: The Board is currently in dialogue with the Jamaica Society for the Prevention of Cruelty to Animals (JSPCA) protection agency to initiate a feeding program to rehome the stray animals.
7. Violations & Enforcement
Q: How are violations handled?
A: The HOA follows a documented enforcement process:
- Courtesy Notice
- Official Violation Notice
- Fine (where applicable) - See Fines Handbook for more details on all fines
Q: How do I resolve a violation?
A: Log in to the portal to view any violations. You will be able to ask questions or provide a response and evidence of resolution in order to close out the violation on your lot.
8. Board Meetings & Elections
Q: When are HOA meetings held?
A: Meetings are held Quarterly or at least annually.
Q: How can I attend a meeting?
A: Meetings are open to homeowners. Only homeowners in good standing can vote on certain matters or run for Board positions.
Q: How can I run for the Board?
A: Submit an expression of interest during nomination period as announced.
8. Safety and Security and Gate Access
Q: Is there a contact # for Security?
A: Yes, this number is included in our portal for homeowners only. However, this phone was temporarily out of use. The current security phone was not reactivated yet after several incidents where homeowners are only calling to threaten and harass the officers to admit visitors. The official process for admitting visitors rest on the homeowner to update Gate Sentry. Homeowners in arrears passed 60 days will not be able to use Gate Sentry and should not call the security for this purpose. The prior security company did not offer rapid response; therefore, in case of an emergency they were not be able to leave the post to assist. Homeowners were encouraged to call 119. We have now engaged a new security company (Quest) that does provide rapid response services and can respond when there are emergencies.
Q: Emergency Protocol?
A: The new security features a rapid response option for all homeowners. A panic button will be installed. Homeowners will have the option to call the security for emergencies only, where suspicious activity or danger is noted. A new phone will be provided to the new Security to facilitate this.
Homeowners having any technical issues with Gate Sentry will need to contact the property management office to get this resolved, not the Security. The security is not allowed to admit guests for lots with alerts due to unpaid dues. These homeowners will have to physically admit their own guests. You may also contact the office to request a payment plan and make arrangements to bring your account up to date in order to utilize gate sentry and the security services again.
8. Vendors
Q: Where can I find a particular vendor or workman? Vendor categories include: Electrician, Plumber, Gas, Fence, Carpenter, Grillwork, Landscaper/Gardener, AC Technician, Camera Installer, Solar, Contractor/Builder/Construction, Water Restoration, Tank, Hardware, Locksmith, Water Tank, Taxi etc.
A: Link to vendor list:
https://docs.google.com/spreadsheets/d/1l1zmroZ16v3xRjUvbr9UYT550_6suQeQ2b_eWPpuYnY/edit?usp=sharing
**List to be up updated with additional vendors periodically. Please note these are not approved or vetted by the HOA but meant to be informational based on suggestions by other homeowners. Homeowners should perform their own due diligence**
Please continue to add more reviews and ratings on all your vendors. The link to completing a survey for a new or existing vendor/service is: https://docs.google.com/forms/d/e/1FAIpQLSfCn1vaQse99CUG0z-wbaqxJYttlPKSc4Xc1bOSMh947T36Iw/viewform?usp=sharing
9. WhatsApp Group Rules & Communication Etiquette
Purpose of the Group
The Camelot Village HOA Phase 2–5 WhatsApp groups are intended for:
- Official HOA announcements
- Community updates
- Safety alerts
- Important neighborhood information
- General comrade, relevant information sharing and community connectivity
It is NOT intended for debates, advertising, political discussions, or personal disputes.
WhatsApp Group Guidelines
1. Be Respectful
- No harassment, insults, or aggressive language.
- Disagreements must remain civil and constructive.
2. No Personal Attacks
- Address issues, not individuals.
- Do not publicly call out neighbors.
3. No Political or Religious Discussions
- This group is strictly for community-related matters.
4. No Repetitive Questions
Before posting, please check the Community FAQs page.
5. No Sharing of Private Information
- Do not post personal addresses, phone numbers, or financial details.
6. Emergencies
The WhatsApp group is NOT a replacement for emergency services. For emergencies, call 119 or the Security Company noted above.
7. Board Authority
The HOA Board reserves the right to:
- Remove off-topic posts
- Mute members temporarily
- Remove members who repeatedly violate guidelines
Final Note
This FAQ is provided for general guidance and is subject to change.
For official policies, please refer to the HOA governing documents such as the Bylaws and handbooks.